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FAQ - Subscription Issues
1. Why is my subscription not activated?
If your subscription is not activated, check if the payment was successfully processed. If the issue persists, contact our support team.
2. I was charged, but I don’t have access. What should I do?
If you were charged but don’t have access, try logging out and back in. If the issue continues, contact our support team with your payment receipt.
3. How do I update my payment method?
You can update your payment method in your account settings under the "Billing" section.
4. My subscription was canceled unexpectedly. Why?
Subscriptions can be canceled due to failed payments or manual cancellation. Check your payment method or contact support for help.
5. How can I get a refund?
Refunds are only available in special cases. Please contact our support team to discuss your situation.